Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@myuncleshouse.co.uk. If your return is accepted, We will send instructions on how and where to return your package. Items returned to us without first requesting a return will not be accepted.

Refunds exclude postage costs and customers will be expected to cover return shipping fees. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

*Candles & Fragrance Items:

Please note we do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault. 

*Sale items

Only full priced items may be refunded, unfortunately sale items cannot be refunded.

When returning your item, please ensure it is securely packaged to avoid breakages. We recommend using sufficient bubble wrap and/or padding. My Uncle's House will not be responsible for any returns not packaged properly that are broken in transit. Any items broken in transit due to customer fault will not be eligible for return or exchange.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at info@myuncleshouse.co.uk where we will by happy to assist.